Infinity Sports Therapy

INFINITY SPORTS THERAPY

Privacy Notice

Last updated: 8 September 2026

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Infinity Sports Therapy respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, store and protect your personal information when you use our services.

1. Who we are

Infinity Sports Therapy is a sole-trader sports therapy practice operated by Ryan Monk.

Practitioner: Ryan Monk
Email: hello@infinitysportstherapy.co.uk
Telephone: 07495 800592
Clinic: 3 Bond Street, The Fairland, Hingham, Norfolk, NR9 4HA

For data protection purposes, Ryan Monk is responsible for the personal information collected and used by Infinity Sports Therapy.

2. Information we collect

Depending on the services you receive, we may collect:

Some of this information is health information, which is classed as special category data under UK data protection law. Health information receives additional protection under the UK GDPR.

3. How we use your information

We use your information where necessary to:

4. Our lawful basis for using your information

We process your personal information using the lawful basis that is appropriate for the particular purpose, which may include:

For health information, which is special category data, we also rely on an applicable Article 9 condition under the UK GDPR. Where appropriate to the services we provide, this includes the health or social care condition under Article 9(2)(h), subject to the applicable safeguards and requirements under UK law.

We do not rely on consent as the general legal basis for providing treatment or maintaining clinical records.

5. Providing information

You are not generally required by law to provide personal information to Infinity Sports Therapy.

However, certain information, particularly relevant health information, may be necessary for us to assess and treat you safely and provide our services.

If you choose not to provide information that is necessary for safe treatment, we may be unable to provide some or all of our services.

6. Clinical records and health information

Health information is collected and used where necessary to provide safe and appropriate assessment, treatment and rehabilitation and to maintain accurate clinical records.

We aim to collect only information that is reasonably necessary for these purposes.

7. Practice-management and technology providers

Infinity Sports Therapy uses Pulse Health as its practice-management system.

Pulse Health processes personal information on our behalf, including patient identity and contact information, clinical records, treatment records, appointment information and other information required to operate the service.

Pulse Health states that primary data is hosted on Amazon Web Services (AWS) in London, with data encrypted in transit and at rest and subject to access controls and audit logging.

Pulse Health may use authorised sub-processors to provide its services. These include AWS, MongoDB Atlas, Stripe, Twilio, Google and OpenAI for Pulse's AI features, including its clinical scribe and assistant. Where AI features are used, relevant information processed through those features may therefore be processed by the relevant authorised AI sub-processor.

8. Payment information

Where you make payments to Infinity Sports Therapy, payment information may be processed through a third-party payment provider.

Payment providers may process payment information in accordance with their own privacy policies and applicable data protection requirements.

We do not intentionally store full payment card details ourselves.

9. Who we may share your information with

Your information will be treated as confidential.

Where necessary and appropriate, information may be shared with:

We will only share information where there is an appropriate lawful basis to do so.

We do not sell your personal information.

10. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Our practice-management provider, Pulse Health, states that its service uses encryption in transit and at rest, role-based access controls, authentication measures, audit logging and logical separation of clinic data.

11. International transfers

Your primary Pulse Health data is stored in UK data centres.

Where Pulse Health's authorised sub-processors process information outside the UK, Pulse states that appropriate safeguards are used, including Standard Contractual Clauses or UK adequacy arrangements where applicable.

12. How long we keep your information

We retain personal and clinical information for as long as it is reasonably necessary for the purposes described in this Privacy Notice and to meet applicable legal, professional and insurance requirements.

Where Pulse Health is used, Pulse states that data is retained for the duration of the clinic's subscription. Following termination, the clinic has 90 days to export its data, after which Pulse states that the data will be securely deleted. Backup copies are stated to be purged within 30 days of the deletion date.

13. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Some rights may be subject to legal or other exemptions.

To exercise your rights or ask questions about how your information is handled, please contact: hello@infinitysportstherapy.co.uk

14. Complaints

If you have concerns about how your personal information has been handled, please contact Infinity Sports Therapy first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO).

15. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, technology or applicable data protection requirements.

The latest version will be made available to clients.